Preventive Comprehensive Maintenance Plan
(PCMP)
Excellent service quality.
Every service quality is founded on people.
Using our own service personnel without exception, we have an influence on what we do and how we do it. Entrepreneurial self-image by tradition. Obvious basic steps that create confidence.
Each service technician of the company therefore looks after the same lift systems in his area over many years. A consistency which means that our service technicians and fitters know their lifts and their previous history exactly.
The ideal prerequisite for preventive measures and excellent service on site.
Regular further training measures in the Aratec Co Engineering Group and the exchange with the company-wide knowledge network keep our employees up-to-date with the latest state of technology at all times.
We also ensure our outstanding service capability by means of our development work and in-house infrastructures. For the direct exchange between service, development and production enables us to react flexibly to customer requirements. And the service technicians in this way also obtain the know-how for special components and individual solutions. Quickly and without detours.
Our claim is to provide peak performance for every Mitsubishi Elevator contract with customer.
Excellent service quality using efficient tools
Every good service is based on efficient tools and our own qualified employees
- A central spare parts warehouse, irrespective of manufacturer, with over 1,000 parts
- 6 service vehicles equipped with more than 100 of the most important wear and tear parts
- the training plan with over 15 further training measures per year for new-commers
- internal works acceptances before handing over every new lift
- Standardized maintenance checklists
- Detailed maintenance logbooks on the lift to document all activities
- Mobile data recording devices for documenting promptly and seamlessly the performances and spare parts
- Regular checking of the service quality by independent testing organizations
24 hour emergency call centre – In case of emergency …
… of trapped passengers, the emergency call center establishes direct contact to psychologically trained employees. All organizational measures are then initiated immediately. Our technicians are on their way. The passenger is informed about the anticipated time of action. The emergency call staff assess the situation – at regular intervals, by return calls to the lift car. That creates safety, calms, pacifies or simply informs.
Work is of course not finished with the release. The claim: Eliminate the fault – sustainably, straightforwardly, rapidly and using exclusively our own specialists.
7 days fault registration – For lift availability …
… we are always available. At the weekend, late in the evening or early in the morning. Whenever a malfunction occurs – you only need to call our call center. All relevant details are automatically made available to our technician on-call and enable a professional deployment within the shortest time.